Privacy Policy – Remy Naturals
Effective Date: 19 September 2026
At Remy Naturals, we respect your privacy and are committed to protecting the personal information you share with us through our website, remynaturals.com.
This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices available to you.
India’s Digital Personal Data Protection framework provides for the processing of digital personal data for lawful purposes and protection of individuals’ personal data.
1. Information We Collect
When you use our website, contact us, submit an enquiry, or purchase our products, we may collect information such as:
- Name
- Mobile/telephone number
- Email address
- Delivery or billing address, where applicable
- Product enquiry details
- Information you provide through contact forms
- Order and transaction-related information
- Website usage and technical information
We only request information that is reasonably necessary for the relevant purpose.
2. How We Use Your Information
We may use your information to:
- Respond to your enquiries and requests
- Process and manage orders
- Provide customer support
- Communicate with you about products and services
- Improve our website and customer experience
- Maintain website security
- Prevent fraud, misuse, or unauthorized activity
- Comply with applicable legal and regulatory requirements
We will not use your personal information for unrelated purposes without an appropriate legal basis or permission where required.
3. Cookies
Our website may use cookies and similar technologies to improve website functionality and understand how visitors use our website.
Cookies may help us:
- Remember website preferences
- Understand website traffic
- Improve website performance
- Provide relevant website functionality
You can control or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.
4. Analytics and Third-Party Services
We may use third-party services such as website analytics, hosting, payment processing, delivery services, advertising platforms, or other technology providers.
These providers may process information according to their own privacy policies and applicable agreements.
Where third-party services are used, we take reasonable steps to use providers appropriate for the relevant service and purpose.
5. Payments
If online payments are available on our website, payment information may be processed by the relevant payment service provider.
Remy Naturals does not intend to store complete debit-card, credit-card, banking-password, or similar payment credentials on its own website servers.
Payment providers may collect and process payment information according to their own terms and privacy policies.
6. Sharing of Information
We do not sell your personal information.
We may share necessary information with trusted service providers when required to operate our business, such as:
- Website and hosting providers
- Payment processors
- Courier and delivery partners
- Technology and analytics providers
- Customer-support providers
- Professional advisers
- Government or regulatory authorities when legally required
We share only information reasonably necessary for the relevant purpose.
7. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, loss, or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records, resolving disputes, preventing fraud, and meeting legal or regulatory requirements.
When information is no longer required, we may securely delete or anonymize it, subject to applicable legal requirements.
9. Your Privacy Rights
Depending on applicable law and the circumstances, you may have rights concerning your personal information, including rights to:
- Request information about personal data we hold about you
- Request correction of inaccurate information
- Request deletion where legally applicable
- Withdraw consent where processing is based on consent
- Raise a privacy-related complaint or grievance
India’s DPDP framework includes provisions concerning individuals’ rights and obligations relating to digital personal data.
To make a privacy request, contact us using the details below.
10. Children’s Privacy
Our website is not intentionally designed to collect personal information from children.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.
11. External Links
Our website may contain links to other websites or online services.
We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policy of any external website before providing personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, business practices, technology, or applicable laws and regulations.
The updated policy will be published on this page with a revised Effective Date.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:
Remy Naturals
Website: remynaturals.com
Email: info@remynaturals.com
Address:Thachethukudiyil H, Pindimana, Kottamagalam, Ernakulam, Kerala 686692, India
Phone: 9496748199
