Terms and Conditions
Last Updated: 27 September 2026
Welcome to Remy Naturals. These Terms and Conditions govern your use of the Remy Naturals website, remynaturals.com, and your purchase of products through our online store.
By accessing or using our website, you agree to these Terms and Conditions. Please read them carefully before placing an order.
1. About Remy Naturals
Remy Naturals is a coffee brand offering coffee products through its website and other authorized sales channels.
Our website provides information about our products, pricing, availability, offers, and online purchasing facilities.
For questions or customer support, please contact:
Email: support@remynaturals.com
Website: remynaturals.com
2. Use of Our Website
You agree to use this website only for lawful purposes.
You must not:
- Use the website for fraudulent or unlawful activities.
- Attempt to gain unauthorized access to the website or its systems.
- Copy, reproduce, modify, or distribute website content without permission.
- Interfere with the security or proper functioning of the website.
- Provide false or misleading information while placing an order.
We reserve the right to restrict or terminate access to the website if we believe these Terms and Conditions have been violated.
3. Product Information
We make reasonable efforts to ensure that product descriptions, photographs, ingredients, packaging information, prices, and other details displayed on the website are accurate.
However, product packaging and appearance may occasionally vary from photographs displayed online.
Customers should always check the product packaging for the latest information regarding ingredients, nutritional information, storage instructions, batch details, manufacturing information, and expiry/best-before dates.
4. Product Availability
All products are subject to availability.
We reserve the right to:
- Limit the quantity of products available for purchase.
- Discontinue a product.
- Change product specifications or packaging.
- Cancel an order if a product is unavailable.
If we cancel an order after payment has been received, the applicable amount will be refunded through the original or an appropriate payment method.
5. Prices
Product prices displayed on the website are subject to change without prior notice.
The applicable price will generally be the price displayed at the time the customer places the order.
Where applicable, taxes, delivery charges, or other charges will be displayed during checkout.
We make reasonable efforts to prevent pricing errors. If an obvious pricing error occurs, we reserve the right to cancel the affected order and provide a refund where payment has already been made.
6. Orders
When you place an order through our website, you are making a request to purchase the selected products.
An order may be accepted, rejected, or cancelled for reasons including:
- Product unavailability.
- Incorrect pricing or product information.
- Payment failure.
- Incorrect or incomplete delivery information.
- Suspected fraudulent activity.
- Technical or system errors.
We may contact you using the information provided during checkout if clarification is required.
7. Payment
Payments may be processed through third-party payment service providers.
By making a payment, you agree to provide accurate and valid payment information.
Remy Naturals does not normally store complete credit or debit card information on its own website. Payment information may be processed by authorized payment service providers according to their respective terms and privacy policies.
8. Shipping and Delivery
We will make reasonable efforts to dispatch orders within the estimated processing and delivery period displayed during checkout.
Delivery times may vary depending on the destination, courier service, weather conditions, holidays, transportation disruptions, and other circumstances beyond our reasonable control.
Customers are responsible for providing a complete and accurate delivery address and contact information.
Remy Naturals is not responsible for delays caused by incorrect addresses, unavailable recipients, courier restrictions, or circumstances outside our reasonable control.
9. Delivery Inspection
Customers are encouraged to inspect the package when it is delivered.
If the package appears seriously damaged, tampered with, or opened, please document the condition and contact us as soon as possible at:
Please provide your order number and photographs or other relevant information where available.
10. Returns and Refunds
Returns, replacements, and refunds are subject to our applicable Shipping, Return and Refund Policy.
Because coffee is a food product, returns may be restricted for health, hygiene, safety, and product-quality reasons.
If you receive a damaged, defective, incorrect, or otherwise problematic product, contact us at support@remynaturals.com as soon as possible after delivery.
Please provide:
- Order number
- Product name
- Description of the issue
- Photographs of the product and packaging, where applicable
We will review the request and determine the appropriate resolution in accordance with our applicable policies and law.
11. Food Products and Storage
Coffee products should be stored according to the instructions provided on the product packaging.
Customers should keep coffee in appropriate storage conditions and protect the product from moisture, excessive heat, contamination, and direct sunlight where applicable.
Do not consume a product if the packaging appears damaged, contaminated, or otherwise unsafe.
Always check the product label before consumption.
12. Allergies and Dietary Information
Customers Terms and Conditions
Last Updated: 27 September 2026
Welcome to Remy Naturals. These Terms and Conditions govern your use of the Remy Naturals website, remynaturals.com, and your purchase of products through our online store.
By accessing or using our website, you agree to these Terms and Conditions. Please read them carefully before placing an order.
1. About Remy Naturals
Remy Naturals is a coffee brand offering coffee products through its website and other authorized sales channels.
Our website provides information about our products, pricing, availability, offers, and online purchasing facilities.
For questions or customer support, please contact:
Email: support@remynaturals.com
Website: remynaturals.com
2. Use of Our Website
You agree to use this website only for lawful purposes.
You must not:
- Use the website for fraudulent or unlawful activities.
- Attempt to gain unauthorized access to the website or its systems.
- Copy, reproduce, modify, or distribute website content without permission.
- Interfere with the security or proper functioning of the website.
- Provide false or misleading information while placing an order.
We reserve the right to restrict or terminate access to the website if we believe these Terms and Conditions have been violated.
3. Product Information
We make reasonable efforts to ensure that product descriptions, photographs, ingredients, packaging information, prices, and other details displayed on the website are accurate.
However, product packaging and appearance may occasionally vary from photographs displayed online.
Customers should always check the product packaging for the latest information regarding ingredients, nutritional information, storage instructions, batch details, manufacturing information, and expiry/best-before dates.
4. Product Availability
All products are subject to availability.
We reserve the right to:
- Limit the quantity of products available for purchase.
- Discontinue a product.
- Change product specifications or packaging.
- Cancel an order if a product is unavailable.
If we cancel an order after payment has been received, the applicable amount will be refunded through the original or an appropriate payment method.
5. Prices
Product prices displayed on the website are subject to change without prior notice.
The applicable price will generally be the price displayed at the time the customer places the order.
Where applicable, taxes, delivery charges, or other charges will be displayed during checkout.
We make reasonable efforts to prevent pricing errors. If an obvious pricing error occurs, we reserve the right to cancel the affected order and provide a refund where payment has already been made.
6. Orders
When you place an order through our website, you are making a request to purchase the selected products.
An order may be accepted, rejected, or cancelled for reasons including:
- Product unavailability.
- Incorrect pricing or product information.
- Payment failure.
- Incorrect or incomplete delivery information.
- Suspected fraudulent activity.
- Technical or system errors.
We may contact you using the information provided during checkout if clarification is required.
7. Payment
Payments may be processed through third-party payment service providers.
By making a payment, you agree to provide accurate and valid payment information.
Remy Naturals does not normally store complete credit or debit card information on its own website. Payment information may be processed by authorized payment service providers according to their respective terms and privacy policies.
8. Shipping and Delivery
We will make reasonable efforts to dispatch orders within the estimated processing and delivery period displayed during checkout.
Delivery times may vary depending on the destination, courier service, weather conditions, holidays, transportation disruptions, and other circumstances beyond our reasonable control.
Customers are responsible for providing a complete and accurate delivery address and contact information.
Remy Naturals is not responsible for delays caused by incorrect addresses, unavailable recipients, courier restrictions, or circumstances outside our reasonable control.
9. Delivery Inspection
Customers are encouraged to inspect the package when it is delivered.
If the package appears seriously damaged, tampered with, or opened, please document the condition and contact us as soon as possible at:
Please provide your order number and photographs or other relevant information where available.
10. Returns and Refunds
Returns, replacements, and refunds are subject to our applicable Shipping, Return and Refund Policy.
Because coffee is a food product, returns may be restricted for health, hygiene, safety, and product-quality reasons.
If you receive a damaged, defective, incorrect, or otherwise problematic product, contact us at support@remynaturals.com as soon as possible after delivery.
Please provide:
- Order number
- Product name
- Description of the issue
- Photographs of the product and packaging, where applicable
We will review the request and determine the appropriate resolution in accordance with our applicable policies and law.
11. Food Products and Storage
Coffee products should be stored according to the instructions provided on the product packaging.
Customers should keep coffee in appropriate storage conditions and protect the product from moisture, excessive heat, contamination, and direct sunlight where applicable.
Do not consume a product if the packaging appears damaged, contaminated, or otherwise unsafe.
Always check the product label before consumption.
12. Allergies and Dietary Information
Customers should carefully review the product label and ingredient information before purchasing or consuming a product.
If you have a food allergy, intolerance, or specific dietary requirement, please check the ingredients and relevant information on the product packaging.
If you require clarification about a product, contact us before consumption at support@remynaturals.com.
13. Intellectual Property
All content appearing on the Remy Naturals website, including but not limited to:
- Brand name
- Logo
- Product photographs
- Product descriptions
- Graphics
- Text
- Website design
- Marketing materials
is owned by or licensed to Remy Naturals, unless otherwise stated.
You may not reproduce, copy, modify, publish, distribute, or commercially use our content without prior written permission.
14. Third-Party Services and Links
Our website may use third-party services such as payment gateways, delivery providers, analytics services, hosting providers, and other service providers.
The website may also contain links to third-party websites.
We are not responsible for the content, availability, security, privacy practices, or policies of third-party websites or services.
Your use of third-party services may be subject to their own terms and conditions.
15. Website Availability
We aim to keep the website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, secure, or free from technical errors.
Website availability may be affected by maintenance, technical problems, hosting issues, internet failures, cyber incidents, or other circumstances beyond our reasonable control.
16. Limitation of Liability
To the extent permitted by applicable law, Remy Naturals shall not be responsible for indirect, incidental, special, or consequential losses arising from the use of the website or products purchased through the website.
Nothing in these Terms and Conditions is intended to exclude or limit any rights or liability that cannot legally be excluded or limited under applicable law.
17. Privacy
Your use of our website may involve the collection and processing of personal information required for activities such as account creation, order processing, payment, shipping, customer support, and website operation.
Please refer to our Privacy Policy for information about how personal information is collected, used, stored, and protected.
18. Changes to These Terms
We may update these Terms and Conditions from time to time to reflect changes to our business, website, products, services, or applicable legal requirements.
The updated version will be published on this page with a revised “Last Updated” date.
Your continued use of the website after changes are published constitutes your acceptance of the updated Terms, subject to applicable law.
19. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the applicable laws of India.
Any disputes shall be subject to the jurisdiction of the appropriate courts having jurisdiction over the matter, subject to applicable law.
20. Contact Us
If you have questions regarding these Terms and Conditions, an order, product, delivery, return, or any other matter related to Remy Naturals, please contact us:
Remy Naturals
Email: support@remynaturals.com
Website: remynaturals.com
We will make reasonable efforts to respond to customer enquiries as soon as practicable.
Thank you for choosing Remy Naturals.
